Frequently Asked Questions
Assistance with your Ann Demeulemeester shopping experience
Where does Ann Demeulemeester ship from?
All orders are dispatched from our warehouse in Italy. We offer worldwide shipping via premium couriers to ensure the safety of your garments.
What is your return policy for online orders?
Items may be returned within 14 days of delivery, provided they are in their original condition with all security tags and packaging intact.
How can I ensure I am selecting the correct size?
Our collections often feature avant-garde, oversized, or tailored silhouettes. We provide detailed size guides on each product page to help you find the perfect fit based on Italian sizing.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are duties and taxes included in the final price?
For most international destinations, duties and taxes are calculated at checkout. Please refer to our shipping policy for a specific list of DDP (Delivery Duty Paid) countries.
How do I care for my Ann Demeulemeester pieces?
Due to the artisanal nature of our fabrics and leathers, we recommend following the specific care instructions found on the interior garment label or consulting a professional specialist cleaner.